Too Many Bridges, Not Enough Crossings: Why Collaboration Tool Sprawl Is Weakening Distributed Team Bonds
Enterprises continue to invest in communication platforms under the assumption that greater access to technology naturally produces stronger team relationships. Research consistently challenges that assumption, revealing that tool abundance without intentional connection design often deepens the isolation it was meant to solve. Understanding why this paradox persists—and what to do about it—is among the most consequential challenges facing distributed organizations today.